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What is Communication Balance
Communication balance measures the extent to which team members contribute to a team's online flow of information.
Why
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Communication Balance matters
Encourage It is important to encourage diversity of perspective and opinion, and address the dominance of individual team contributor(s) that may prevent quieter team contributor(s). By ensuring team members have an online voice, team leaders are fostering a greater degree of psychological safety amongst the team.
What ‘good’ Communication Balance looks like
Teams rating between 45% -80% typically have more mature online communication practices. We rarely see teams rating between 80-100%, at least not sustained when they do.
Teams rating below 45% usually infer one or two people dominating online interactions.
How Umano measures
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Communication Balance
Umano determines the balance of a project's communications by looking at:
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Ask quieter team members for their input with specific questions rather than a generic "@here" or "to all". |
Supporting Resources
Google Psychological safety
Cultural Health/ Information flowThe New Science of Building Great Teams. Alex 'Sandy' Pentland. Harvard Business Review (April 2012).