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Included | Not included |
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All messages in public channels in Slack Comments on Jira tickets, Confluence pages and Bitbucket PR's | Direct messages or private channels Creating or editing Jira descriptions, custom fields, labels etc. Creating or editing Confluence pages Creating or editing Bitbucket PR descriptions Any communication from people outside of the linked team members. |
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Test |
Tips for achieving balanced communication
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Follow up in writing after a face-to-face conversation. It will not only help to document decisions but it will help with tasks ownership too. |
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Ask quieter team members for their input with specific questions rather than a generic "@here" or "to all". |
Responsiveness
Responsiveness of Communication measures the time in hours, taken for a team member to respond to a request of them.
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Tips for quicker responses
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Include a check in your daily stand up if anyone is waiting on a response from one of the team members. Especially if there is a lower score (for the previous day) |
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With the wide range of tools, most teams use it is not strange that notifications can get lost |
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. Keep a personal record for pending answers. |