What is it
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Included | Not included |
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All messages in public channels in Slack, comments on Jira tickets, Confluence pages and Bitbucket PR's that have a question mark '?' and mention a team member '@name' ,Comments on Jira tickets, Confluence pages and Bitbucket PR'sand feature request oriented words in all selected channels, boards, spaces and repositories such as ‘how’, ‘why’, ‘what’, ‘should’, ‘could’ etc. | Direct messages or private channels Creating or editing Jira descriptions, custom fields, labels etc. Creating or editing Confluence pages Creating or editing Bitbucket PR descriptions Any communication from people outside of the linked team members. |
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Set clear expectations on what’s an acceptable time to respond to request for help from one of your peers, especially if your team is working across multiple time zones |
Supporting Resources
Communication flow and responsiveness