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Communication between team members is the glue that makes a process, project or team successful. Umano provides insights into your team's online communication flow, using behavioural patterns observed via group communication channels such as Slack, Bitbucket, Confluence and JIRA. Understanding the flow of information is a primary signal of the cultural health of a team. Observing the way a team communicates online is particularly relevant for teams working remotely or that are distributed. |
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Ask quieter team members for their input with specific questions rather than a generic "@here" or "to all". |
Supporting Resources
Google Psychological safety
Cultural Health/ Information flow
Responsiveness
What is it
Responsiveness of Communication measures the time in hours, taken for a team member to respond to a request of them.Umano of another team member or of the whole project team.
Why it matters
Members of a responsive team are able to remove blockers and progress with their work quicker than less responsive teams.
What ‘good’ looks like
Mature teams will determine their own guardrail for acceptable levels of timelines when getting responding to requests for information. Setting these expectations is especially helpful for teams working remotely or in a distributed manner across different timezones.
How Umano measures this
Umano determines the speed of a project's communications by looking at:
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Included | Not included |
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All messages in public channels in Slack that have a question mark '?' and mention a team member '@name', Comments on Jira tickets, Confluence pages and Bitbucket PR's | Direct messages or private channels Creating or editing Jira descriptions, custom fields, labels etc. Creating or editing Confluence pages Creating or editing Bitbucket PR descriptions Any communication from people outside of the linked team members. |
Practices that influence this
the percentage of requests that are tagged
the percentage of requests answered from previous sprints
the percentage of unanswered requests at the end of the sprint
Tips for quicker responses
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With the wide range of tools most teams use, it is not strange that notifications can get lost. Keep a personal record for pending questions. |
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Set clear expectations on what’s an acceptable time to respond to request for help from one of your peers, especially if your team is working across multiple time zones |
Supporting Resources
Communication flow and responsiveness